The car battery died on me when I was at the tint-shop to collect the car. Aisehman, I can remember clearly that it was not too long ago that I changed a new battery and a quick call to the motor workshop, CITIREAN AUTO SERVICES SDN BHD at Damansara Utama, Petaling Jaya confirmed that the battery is less than a year old and still under warranty. The guys at the tint-shop helped to jumpstart the car so that it can be driven straight to the mechanic. Test..test here and test, test there….okie….the battery is faulty and the warranty stands.
Then the lady boss of CITIREAN AUTO SERVICES SDN BHD said that they no longer carry this particular brand of battery and that I leave the faulty battery there for her to claim a new unit from the HQ of the supplier. And as she now no longer carry/sell this brand, she suggested that I buy another new unit of another brand from her at RM320 per unit and then she will claim the replacement unit from the supplier.
“Wah so expensive ar this new brand?” I asked
“Aiyoh…batteries increased price a lot loh.” she answered.
I told her I remember I bought the existing one at RM280 only.
“That brand also increased price now. It should be RM320 or thereabouts liao”, she said.
I then asked her what am I suppose to so with an extra battery. She said that she will give me a cash refund for the faulty unit and then she will sell the new unit. Okie. But then I asked here how much refund she is giving me? I expected nothing less than RM280, so that means I will have to pay her RM40 if I were to take the new XX brand. Wah. …she twisted and turned and spun a tale and was non-committal on the price. I pushed on and she said she will refund me the price that the supplier charged her, which is her cost price lar….which is definitely is very much less than RM280.
“Hey, mana betul lidat?” I asked.
“Okie, lidis. I get credit note from supplier and I refund you the amount.” she said.
She wants to refund me the cost price and then sell the replacement unit at a marked-up end-user price. She thinks she is the only one with brains ar?
Preposterous!!!! Kepala otak dia ini…..she already profited when I bought the battery last year. And now when it is still under warranty she tried to pusing-pusing around and make from both ends. Warranty means replacement one for one and this cunning woman wants to profit from 3 ends - the old unit, new XX brand unit and when she sells the new replacement unit.
Do I look like a BIG LULU? hahahahahah..........
In the end I decided to deal direct with the HQ and I got a brandnew unit for free and without fuss. Thanks to CENTURY AUTOMOTIVE PRODUCTS SDN BHD.
Addendum: Can you all see the BIG NAME up there? hehehee.....