Merepek

I like toasted brown bread with kaya and butter, mmmmmm... it's yummy..... smooth, fragrant kaya with sliced cold butter on top. Nevermind the expanding waistline (if, there is any semblance of a waist in the first place, LOL). This is one of my comfort foods besides nyonya kueh la. And down it with a steaming cup of Ipoh white coffee. Satisfaction guaranteed!

So whenever I get a case of 'toast attack', which is about a couple of times a week, I will head to my favourite kopitiam, sometimes with company but more often than not, single pax. It's OK really, because when I want to 'sin' I guess, it's better to 'sin' alone; no need to call up somebody and be accused of piling the pounds on her too.

Each time I step into the kopitiam, I'll be greeted by a few young and cheerful crew, "Good morning/afternoon/evening, Ma'am. How are you today? Like to have your regular or something else?" Just a simple greeting and they made me feel good already. Sometimes, when the place is not too crowded, a couple of them will pop by my table to do some small talk with me. And when it's time to pay the bill, they will automatically give me 10% discount (not that I ask for it) because they see that I am a regular patron. As the food is often not more than RM10, the discount amounts to RM1 or less but it's their kind gesture that makes my day.

A simple kopitiam serving simple fare can train their crew on appropriate level of customer service. That a happy customer makes a loyal customer. This makes you wonder how is it that at some other bigger and posh establishments where they charge you an arm or a leg, you encounter crew with sour-faces and 'kalah mahjong' (sek char woo, in Cantonese) attitudes.